Multimedia

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Hindsight Guide

Hindsight Guide

Digital is no longer a channel, its your brand. Every customer and employee journey has changed in 2

Published : Mar 2021

Contact Centre x Digital eBook

Contact Centre x Digital eBook

When we spend years responding to problems, we often overlook how we can prevent them in the first p

Published : Mar 2021

Speech eBook

Speech eBook

Contact centers are the critical front lines for many businesses a crucial channel available to assi

Published : Mar 2021

Real Time is the Right Time Your Guide to In the Moment Experience Engagement

Real Time is the Right Time Your Guide to In the Moment Experience Engagement

When it comes to customer experience (CX), the ability to have meaningful, relevant, in the moment i

Published : Mar 2021

Advanced self service platforms open new customer frontiers

Advanced self service platforms open new customer frontiers

Self-service platforms are efficient when it comes to simple transactions, such as bill paying, freq

Published : Mar 2021

Keeping up with customer demands during disruption Lessons from COVID 19

Keeping up with customer demands during disruption Lessons from COVID 19

As the coronavirus pandemic dramatically affects the lives of people around the world, businesses mu

Published : Mar 2021

Driving Rapid Digital Customer Experience Transformations at Scale with the Microsoft Power Platform Podcast Recording MP3

Driving Rapid Digital Customer Experience Transformations at Scale with the Microsoft Power Platform Podcast Recording MP3

Driving Rapid Digital Customer Experience Transformations at Scale with the Microsoft Power Platfo

Published : Mar 2021

What it takes to build marketplace search

What it takes to build marketplace search

In 2019, online marketplaces accounted for 58% of global online sales. This has led to the creation

Published : Jan 2021

The guide to delightful voice search in media

The guide to delightful voice search in media

In this e-book Why voice for media now? What are the unique challenges and opportunities media com

Published : Jan 2021

How 3 media players use search to increase content consumption

How 3 media players use search to increase content consumption

In this book, we’ll explore how top media companies like France.TV, Twitch, and iflix provide top

Published : Jan 2021