Cresta, the leading provider of real-time contact center intelligence, today announced that it has been named to the “Hot Vendors” list in Aragon Research, Inc.’s 2022 report. Cresta was officially presented with the award on December 8, 2022, at the Aragon Transform 2022 virtual event, Aragon Research’s annual awards ceremony.
Using the latest state-of-the-art Natural Language Understanding (NLU) techniques, Cresta understands complex statements, emotions, feelings, behaviors, and more. This allows Cresta to gain a deeper understanding of conversations compared to traditional tools. This means smarter insights for your managers and more accurate and impactful real-time coaching for your agents.
“This inclusion in Aragon Research’s Hot Vendor Report is a validation of the value Cresta brings to our customers,” said Zayd Enam, CEO of Cresta. “We look forward to continuing to develop innovative AI solutions that will transform the way contact center agents and managers work.”
Aragon Transform is annual awards show recognizing honorees from Hot Vendors, Innovators and Women in Tech.
