Invoca, the leader in conversation intelligence for revenue teams, has been selected as a finalist in the Cloud-Based CX Solution of the Year by Customer Contact Week (CCW), the world’s largest customer contact event series. Each year, the CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession. This year’s nominees were reviewed by a judging panel of nearly 30 professionals across industries, including technology, retail, financial services and more.
CCW recognizes Invoca as a provider that facilitates seamless customer engagement within their preferred channel at their convenience. The Cloud-Based CX Solution of the Year category awards a SaaS solution that helps practitioners achieve their goal of a frictionless, end-to-end experience. Winners are evaluated based on their ability to drive client success via synchronizing multiple channels into a customer-centric experience, reducing customer friction, and driving first contact resolution which results in broader contact center KPI improvements (CSAT, NPS, CES).
“We’re honored to be selected as a finalist for the Cloud-Based CX Solution of the Year by CCW”, said Gregg Johnson, CEO of Invoca. “This recognition further validates our breakout year of record growth, our cemented position as the clear market leader in conversation intelligence, and our strong commitment to our customers’ success.”
