To maximize the value of every conversation, the first conversational AI and automation provider offers customers complete access to and control over their voice and screen data.
Red Box, the top open corporate platform for recording voice, screen, and information from conversations, has been purchased by Uniphore, a pioneer in conversational AI and automation.
Red Box is a strong addition to Uniphore’s portfolio because of its demonstrated ability to record and secure every voice and screen conversation in real time and after a call. This will enhance the capabilities of the Uniphore X platform, which major corporations around the world have come to rely on to get the most out of every conversation.
The most valuable resource in any business is conversation. Every area of the company is impacted by the value gained from these encounters, but notably customer loyalty. For businesses aiming to maximize customer encounters, real-time voice and screen capture capabilities that integrate with AI and automation technologies may completely change the game.
With the purchase of Red Box, Uniphore will now provide easy access to voice and screen recording data that is AI-ready from 100% of interactions to enable automation and analytics at scale in the contact center. Uniphore’s conversational AI and automation are the best in the business. As a result, there will be a quicker time to value and a better client experience while spending less money.
Organizations will be able to fully utilize voice recordings to support timely and strategic business choices in real-time as well as guarantee regulatory compliance once they have total access to and control over their collected data via open APIs.
Customers receive exclusive and market-leading benefits from Red Box’s integration within Uniphore’s solution, including:
- Unlike today’s compartmentalised and private systems, complete data sovereignty and the freedom to access aggregated audio data from 100% of talks.
- Ability to offer automation from real-time and AI-ready speech and screen data at scale while also extracting deep insights.
- Through more rapid and secure voice and screen data collection, Uniphore’s solutions for self-service, agent support, and analytics have a shorter time to value.
- A contemporary design that is scalable, has a short time to value, and lowers TCO can be used by enterprises.
“During these dynamic economic times, enterprises are realizing the importance of working with integrated platforms that can scale to offer stellar customer experience and proven ROI, versus point solutions and data silos,” said Umesh Sachdev, CEO and co-founder of Uniphore. “Today, I am excited to welcome the Red Box team to bring even more value to our combined global customer base through innovative technology, and a talented team that will help maximize the value of conversations.”
“Through the years, our customers have relied on us to securely capture their most important asset–voice conversations, and to give them full sovereignty of this strategic data set to unlock its value,” said Richard Stevenson, CEO of Red Box. “We are delighted to be a part of Uniphore and now also able to give customers unparalleled access to Uniphore’s industry-leading AI and automation capabilities, helping them drive their business forward.”
The addition of Red Box to Uniphore’s innovation portfolio includes knowledge AI, emotion AI, and no code low code development. With this purchase, Uniphore has increased its market share in Europe and better positioned itself to provide genuinely integrated and seamless employee and customer experiences for all international enterprises.
With the addition of the Red Box team, its intellectual property, and its products, Uniphore is now able to continue providing market-leading goods and services to its combined worldwide clientele.
