Orbita, a leading provider of intelligent virtual assistants and healthcare workflow automation, along with Sandhya Pruthi, MD, Medical Director for Health Education & Content Services at Mayo Clinic, will present on Monday, November 7th at the annual Healthcare Internet Conference (HCIC) in Miami. The presentation, which will also feature Orbita COO Nate Treloar, will highlight Mayo’s efforts to deliver a digital doorstep experience that offers patients and consumers personalized and frustration-free access to information and healthcare resources.
In addition, Treloar will participate in a panel discussion on the main stage on Tuesday afternoon, featuring industry experts who also share the belief that healthcare leaders need to transform the patient experience by using next-generation technologies to streamline access and meaningful engagement.
“The theme of creating a more consumer-like experience for patients is timely,” said Patty Riskind, CEO of Orbita. “As we head into 2023, the healthcare industry is under extreme pressure to balance labor shortages against the need to increase revenue and better manage costs. The digitization of routine tasks and interactions is a crucial strategy for success.”
Orbita will showcase its innovative digital front door solution at HCIC. Conference attendees will get a sneak peek at Orbita Blaze, which aims to revolutionize search on healthcare websites by transforming limited search tools into truly intelligent virtual assistants. Orbita Blaze uses natural language understanding and targeted conversational dialogue, making the entire site an intuitive and useful search experience that guides patients to valuable information and appropriate care.
“Think of Blaze as a go-between that connects consumers looking for health information with the right medical answers and resources,” Riskind said. “More than 43% of visitors to a provider’s website immediately attempt to use the search bar. However, most give up their search because current tools cannot understand the context or intent of the person. Our conversational AI and NLP remove these barriers and improves patient access and conversion.”
