TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that VoiceFoundry, a TTEC Digital company, Amazon has achieved Web Services (AWS) Conversational Artificial Intelligence (AI) competency. This award recognizes VoiceFoundry for its expertise in developing high-quality, highly effective chatbots, virtual assistants, and Interactive Voice Response (IVR) solutions.
Demand for conversational AI interfaces continues to grow as users prefer to interact with businesses through digital channels. Organizations of all sizes are developing chatbots, voice assistants, and IVR solutions to increase customer satisfaction, reduce operational costs, and streamline business processes.
Profitable AWS Conversational AI Competency highlights VoiceFoundry as an AWS Partner Network (APN) member with outstanding expertise in delivering highly effective conversational AI solutions to improve customer experiences. Achieving the AWS Conversational AI Competency shows our customers that VoiceFoundry has validated expertise in conversational AI on AWS.
“VoiceFoundry is proud to achieve the AWS Conversational AI Competency,” Cliff Wiser, vice president of sales engineering at VoiceFoundry. “Redefining the customer experience through automation and innovations like chatbots is enabling our customers to reduce staffing and streamline operations. Our business is growing rapidly in this space as companies rely on our expertise throughout the customer experience journey.”
AWS enables cost-effective, flexible, and cost-effective solutions from startups to global enterprises. To support the seamless integration and delivery of these solutions, AWS established the AWS Competency Program to help customers find AWS partners with deep industry experience and subject matter expertise.
With over 40 years of experience in the contact center environment, VoiceFoundry’s expertise is focused on Amazon Connect. Based on over 400 customer engagements, VoiceFoundry’s automated chatbot implementation results in a fully customizable bot that automates, streamlines, and enhances the chat experience for customers and agents. By replacing time-consuming manual chat processes with automated chatbots, the solution offers a quick and easy means of communication for both internal workgroups and external customers.
