Quadrant Knowledge Solutions today announced that it has named Avaamo a 2022 Technology Leader in the SPARK Matrix: Chatbots for IT Operations, Q4 2022.
Quadrant Knowledge Solutions SPARK Matrix™: Chatbots for IT Operations market research report provides a detailed global market analysis of the major vendors. The investigation includes the product features and functionalities of the providers as well as competitive differentiating factors. The research provides competitive landscape and vendor analysis to enable technology vendors to improve market understanding and implement a growth-oriented technical roadmap.
According to Ganesh Reddy Bonthu, Analyst at Quadrant Knowledge Solutions, “Avaamo’s chatbots power the IT Operations Platform’s NLU engine, pre-built AI/ML models, Conversational Intelligence & Flow, Live Agent Transfer, Deep Analytics, and No/Low- Code technology enables IT teams to automate problem solving related to organizations’ IT systems”. Ganesh adds: “Avaamo’s extensive capabilities, compelling customer testimonials, comprehensive roadmap and vision, and highly scalable product suite are able to to meet diverse customer needs across industries positioned as a leader in the SPARK Matrix: Chatbots for IT Operations, Q4 2022.”
“We are honored to be named a Leader by Quadrant Knowledge Solutions in their SPARK Matrix™: Chatbots for IT Operations, Q4, 2022. This validates our continued investment and innovation in simplifying IT automation and creating unparalleled user experiences,” said Sriram Chakravarthy, CTO Avaamo. “This recognition is a humble reminder of our focus on providing lasting value through enjoyable user experiences and cost savings to our customers who use Conversational AI to automate employee self-service journeys.”
Quadrant Knowledge Solutions defines “IT operations chatbots as computer software that understands and responds to human conversations using artificial intelligence (AI), machine learning (ML) and natural language processing (NLP) models). The IT operations chatbot is one of the use cases of a conversational AI platform that enables companies to automate the mundane tasks of the IT team in a human-like conversation through text or voice interactions (repair), handle request management, and device /Perform application troubleshooting.”
The use of artificial intelligence (AI) has impacted our daily activities by enabling us to design and evaluate advanced applications and devices called intelligent agents. These agents are used by IT operations teams to perform tasks like resetting passwords, deploying software, updating devices, and so on. In general, a chatbot is an artificial intelligence program as well as a human-computer interaction (HCI) model. Using natural language processing (NLP) and sentiment analysis, it can interact with humans and other human-language chatbots via text or voice. The development of artificial intelligence improved chatbots’ ability to mimic human agents in conversation. Chatbots using artificial intelligence (AI) are a popular way to automate customer support. Using conversational AI for customer service, such as B. Online chatbots (bots), simulates human interaction and helps customers.