Expert.ai and Reveal Group today announced a partnership to help companies unlock the value of intelligent automation programs with Natural Language Processing and Understanding (NLP/NLU). Robotic Process Automation (RPA) makes organizations more profitable and responsive, streamlines business operations, and increases employee engagement and productivity by removing mundane tasks from their workdays. By adding NLP/NLU to RPA, organizations now have the ability to increase the flexibility and scalability of automation and extend delivery to more complex use cases and business processes by making meaningful use of unstructured language data.
Valuable information contained in emails, customer messages and chats, claims, contracts and other documents are often a source of untapped potential as companies struggle to transform this unstructured data into actionable, structured data that is easily managed by bots can. 80-90% of enterprise data is unstructured; It’s critical for organizations to understand, analyze, and leverage them to enable truly intelligent automation across an organization’s data assets. AI-powered NLP capabilities of expert.ai’s hybrid natural language platform provide accuracy, contextual understanding, and flexibility to accelerate and enhance enterprise data automation strategies. Data automation strategies.
“Most RPA programs have parked opportunities due to unstructured text. Expert.ai unlocks this free text without the limitations of infrastructure, training data, and explainability that have typically stalled enterprise NLP initiatives,” said Josh Noble, Partner, Reveal Group. “By partnering with expert.ai, Reveal Group has proven that RPA, IDP and NLP are better together.”
“It’s finally over considering unstructured data as a limiting factor in intelligent automation,” says Luca Scagliarini, Chief Product Officer at expert.ai. “At expert.ai we are committed to helping our clients unlock the value of all their enterprise data. By joining forces with Reveal Group, we can expand the potential of RPA by creating “NLP bots” by analyzing any type of document, converting from claims and contracts to emails and chats, and providing intelligent automation at scale to help clients accelerate their business impact and gain a competitive advantage.”
The hybrid AI platform expert.ai complements the Reveal Group’s expertise in the field of intelligent automation services. The two companies, with their combined strengths, can help organizations make RPA bots more effective in instantly solving pain points in routine tasks and activities, and by enabling the intelligent automation of more complex and strategic language-intensive processes. With expert.ai, NLP outputs including intent, automatic categorization, emotional and behavioral trait identification, entity extraction and sentiment analysis can be deployed and easily deployed by Reveal Group to automate multiple use cases, from general cross-industry use cases (email triage in customer service, data analysis, comparison and extraction in legal departments) to more industry-oriented processes (claims management in insurance companies, lending and customer onboarding in banks and financial service providers).