TechsterHub
No Result
View All Result
  • Home
  • About Us
  • HR Tech
  • Marketing
  • Technology
  • Operation
  • Blogs
    • All
    • HR Tech
    • Marketing
    • Operation
    • Technology
    Here is a list of Lead Generation metrics you should be aware of

    Here is a list of Lead Generation metrics you should be aware of

    Common mistakes made while lead nurturing

    Common mistakes made while lead nurturing

    Ways to increase social media engagement

    Ways to increase social media engagement

    Best Sales Automation Trends to keep you ahead in 2023

    Best Sales Automation Trends to keep you ahead in 2023

    A Brief Difference between Chatbots and Conversational AI

    A Brief Difference between Chatbots and Conversational AI

    Benefits of Cloud Computing for your business

    Benefits of Cloud Computing for your business

    Here is what you need to do to bring creativity with marketing automation

    Here is what you need to do to bring creativity with marketing automation

    Here are Public Relations trends that can add value to the efforts of the Human Resources team

    Here are Public Relations trends that can add value to the efforts of the Human Resources team

    Client retention strategies for marketing agencies to grow

    Client retention strategies for marketing agencies to grow

  • Resources
  • Contact Us
  • Home
  • About Us
  • HR Tech
  • Marketing
  • Technology
  • Operation
  • Blogs
    • All
    • HR Tech
    • Marketing
    • Operation
    • Technology
    Here is a list of Lead Generation metrics you should be aware of

    Here is a list of Lead Generation metrics you should be aware of

    Common mistakes made while lead nurturing

    Common mistakes made while lead nurturing

    Ways to increase social media engagement

    Ways to increase social media engagement

    Best Sales Automation Trends to keep you ahead in 2023

    Best Sales Automation Trends to keep you ahead in 2023

    A Brief Difference between Chatbots and Conversational AI

    A Brief Difference between Chatbots and Conversational AI

    Benefits of Cloud Computing for your business

    Benefits of Cloud Computing for your business

    Here is what you need to do to bring creativity with marketing automation

    Here is what you need to do to bring creativity with marketing automation

    Here are Public Relations trends that can add value to the efforts of the Human Resources team

    Here are Public Relations trends that can add value to the efforts of the Human Resources team

    Client retention strategies for marketing agencies to grow

    Client retention strategies for marketing agencies to grow

  • Resources
  • Contact Us
No Result
View All Result
Join Us
Home News

Intermedia Cloud Communications announces launches AI interaction summary

by techsterhub bureau
April 26, 2023
Reading Time: 3 mins read
Intermedia Cloud Communications announces launches AI interaction summary

Intermedia Cloud Communications, a leading provider of intelligent cloud communication and collaboration solutions for enterprises and their partners, today announced the launch of Intermedia Artificial Intelligence (AI) Interaction Summary, its latest solution for integrating transformative AI technology. Developed for Intermedia’s Intelligent Contact Center, AI Interaction Summary uses generative AI and large language models to automatically generate an accurate summary of each transcribed contact center call, designed to accelerate the completion of each call and enable one agent to move on to the next transfer calls faster and provide supervisors with concise call summaries for coaching and training purposes. AI Interaction Summary is the latest addition to Intermedia AI Interaction Analytics, a suite of solutions that leverage AI technology to automatically transcribe customer calls, label calls, tag keywords, and phrases, and provide instant sentiment analysis for each call.

RELATED POSTS

Cowbell introduces MooGPT

LogicGate introduces new solutions at RSAC

Voices acquires Voices.ai

 

As companies strive to continually improve the customer experience, a key element of this process is identifying friction points in the customer journey. The AI Interaction Summary is specifically designed to address and mitigate common customer service issues by providing:

 

Improved and accurate call notes. Contact center agents are typically required to enter call notes at the end of each interaction. However, reps may forget to take notes of the conversation, or notes may contain errors or reflect the author’s bias. With AI Interaction Summary, the summary of each transcribed call is automatically generated, creating a timely, accurate, and impartial report of the interaction.

Increased efficiency. Preparing call notes takes time, especially for long and/or complex customer interactions. AI Interaction Summary instantly writes the transcript of the call summary, allowing the agent to move on to assisting the next customer faster.

Better coaching and training. Accurate, timely, and summarized call notes from AI Interaction Summary give supervisors more time to coach because they spend less time reviewing lengthy call recordings or call transcripts. Summaries can also be more easily referenced for future real-world scenario training.

Happier customers. The overall customer experience is enhanced when the representative immediately knows what was discussed on the customer’s last call. The AI interaction summary does this by presenting the last previous interaction (subject to certain defined parameters) to the agent when the incoming call arrives, providing a historical summary that’s easy to scan and understand for more informed and responsive customer interactions.

Intermedia’s AI interaction summarization works seamlessly behind the scenes of the Intermedia Intelligent Contact Center to transcribe inbound and outbound calls, and then sends the transcriptions to a generative AI engine specially trained to summarize contact center calls. Depending on the service configuration, the summary is then sent either to the manager only or to the manager and deputy.

 

“Intermedia has a long history of embedding AI in its solutions and is moving quickly to take even more advantage of the latest advances in generative AI,” said Jim Lundy, founder, CEO and principal analyst of Aragon Research. “AI Interaction Summary is a perfect example of how AI can be used to create new efficiencies and productivity gains for any business, while leveraging new technologies to delight their customers even more.”

 

“Generative AI is one of the most transformative technologies in decades. At Intermedia, we believe that the purpose of AI is not to replace humans, but to help them be more productive, make more informed decisions, generate new and useful insights, and ultimately help organizations achieve their goals more efficiently.” said Michael Gold, CEO of Intermedia, “The addition of AI Interaction Summary to our existing suite of AI-powered services is another example of how Intermedia identifies opportunities for business improvement and then develops and delivers the technologies that provide the solution. More are in preparation.”

    Full Name*

    Business Email*

    Tags: Artificial intelligenceCloudcommunicationsSolutionstechnology
    ShareTweetShare

    Related Posts

    Cowbell introduces MooGPT
    News

    Cowbell introduces MooGPT

    June 21, 2023
    LogicGate introduces new solutions at RSAC
    News

    LogicGate introduces new solutions at RSAC

    June 21, 2023
    Voices acquires Voices.ai
    News

    Voices acquires Voices.ai

    June 21, 2023
    Sapia.ai to present research on ethical AI at SIOP 2023
    News

    Sapia.ai to present research on ethical AI at SIOP 2023

    May 18, 2023
    Digital Realty appoints Steve Smith as Managing Director
    News

    Digital Realty appoints Steve Smith as Managing Director

    April 28, 2023
    ForwardX Robotics announces its expansion into Europe with a launch at the LogiMAT show
    News

    ForwardX Robotics announces its expansion into Europe with a launch at the LogiMAT show

    April 28, 2023
    Next Post
    Barracuda Networks strengthens investment in partner experience with new recruits

    Barracuda Networks strengthens investment in partner experience with new recruits

    Convergence Technology Solutions announces the results of its first quarter

    Convergence Technology Solutions announces the results of its first quarter

    Please login to join discussion

    Recommended Stories

    Riiid and Casa Grande introduce a new AI-powered test preparation application for Colombia

    Riiid and Casa Grande introduce a new AI-powered test preparation application for Colombia

    July 1, 2022
    Juniper Networks and PP Telecommunication tie-up to advance digital transformation in East Malaysia

    Juniper Networks and PP Telecommunication tie-up to advance digital transformation in East Malaysia

    April 21, 2022
    Exxact Company Participates in the Supermicro Test Drive Program

    Exxact Company Participates in the Supermicro Test Drive Program

    March 22, 2023

    Categories

    • Blogs
    • HR Tech
    • Marketing
    • News
    • Operation
    • Sales
    • Technology
    • Uncategorized

    Popular Stories

    • Cowbell introduces MooGPT

      Cowbell introduces MooGPT

      0 shares
      Share 0 Tweet 0
    • Goodleap LLC announces the formation of its Advisory board

      0 shares
      Share 0 Tweet 0
    • Patra announces partnership with Vetrafore

      0 shares
      Share 0 Tweet 0
    • Aidoc signs an agreement with Gleamer

      0 shares
      Share 0 Tweet 0
    • Here are Public Relations trends that can add value to the efforts of the Human Resources team

      0 shares
      Share 0 Tweet 0

    We take pride in our content. TechsterHub is a comprehensive library which is a source of educative, direction defining white papers and research reports provided by acute minds and thought leading corporations. Know More...

    Follow Us

    Categories

    • Blogs
    • HR Tech
    • Marketing
    • News
    • Operation
    • Sales
    • Technology
    • Uncategorized

    Join Us To Our Newsletter

    Subscribe Us

    • Privacy Policy
    • Cookie Policy
    • California Policy
    • Opt Out Form
    • Subscribe
    • Unsubscribe

    Copyright © 2023 TechsterHub. All Rights Reserved.

    No Result
    View All Result
    • Home
    • About Us
    • Marketing
    • Technology
    • HR
    • Operation
    • Blogs
      • Marketing
      • Technology
      • HR Tech
      • Operation
    • Resources
    • Contact Us

    Copyright © 2023 TechsterHub. All Rights Reserved.

    We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.
    Cookie SettingsAccept All
    Manage consent

    Privacy Overview

    This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
    Necessary
    Always Enabled
    Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
    CookieDurationDescription
    cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
    cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
    cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
    cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
    cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
    viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
    Functional
    Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
    Performance
    Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
    Analytics
    Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
    Advertisement
    Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
    Others
    Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
    SAVE & ACCEPT
    • Login
    • Sign Up
    Forgot Password?
    Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.
    Are you sure want to unlock this post?
    Unlock left : 0
    Are you sure want to cancel subscription?