Invoca, the leader in AI-powered conversation intelligence for revenue teams, has announced Invoca for Multi-Location CX, a new conversation intelligence solution for multi-location and franchise brands that enables customer experience (CX), sales and operations teams to improve caller experiences and conversion rates at every dealership, service center, hospital, clinic, store, franchisee or other business location they manage.
Invoca’s Centralized Solution Analyzes, Standardizes, and Optimizes Caller Experiences
Phone calls are the most popular way consumers contact local businesses and healthcare providers, and every unanswered or mishandled call could mean losing that customer or patient forever. Yet despite the importance of phone conversations to revenue, national and regional CX, sales and operations leaders often lack the ability to detect and correct call handling issues at their locations. Invoca for Multi-Location CX solves this acute challenge by providing those teams with a centralized solution to analyze, standardize and optimize caller experiences and call handling performance at every location.
“Phone calls are make-or-break moments in customer and patient journeys, driving trillions of dollars in annual revenue for enterprises in automotive, healthcare, home services, retail, and other high-touch industries,” said Gregg Johnson, CEO of Invoca. “Businesses today must compete and win with customer experience, and Invoca for Multi-Location CX provides the data and technology for businesses to deliver exceptional experiences to every call to every location, accelerating revenue growth and improving customer loyalty.”