TechsterHub
No Result
View All Result
  • Home
  • About Us
  • HR Tech
  • Marketing
  • Technology
  • Operation
  • Blogs
    • All
    • HR Tech
    • Marketing
    • Operation
    • Technology
    Here is a list of Lead Generation metrics you should be aware of

    Here is a list of Lead Generation metrics you should be aware of

    Common mistakes made while lead nurturing

    Common mistakes made while lead nurturing

    Ways to increase social media engagement

    Ways to increase social media engagement

    Best Sales Automation Trends to keep you ahead in 2023

    Best Sales Automation Trends to keep you ahead in 2023

    A Brief Difference between Chatbots and Conversational AI

    A Brief Difference between Chatbots and Conversational AI

    Benefits of Cloud Computing for your business

    Benefits of Cloud Computing for your business

    Here is what you need to do to bring creativity with marketing automation

    Here is what you need to do to bring creativity with marketing automation

    Here are Public Relations trends that can add value to the efforts of the Human Resources team

    Here are Public Relations trends that can add value to the efforts of the Human Resources team

    Client retention strategies for marketing agencies to grow

    Client retention strategies for marketing agencies to grow

  • Resources
  • Contact Us
  • Home
  • About Us
  • HR Tech
  • Marketing
  • Technology
  • Operation
  • Blogs
    • All
    • HR Tech
    • Marketing
    • Operation
    • Technology
    Here is a list of Lead Generation metrics you should be aware of

    Here is a list of Lead Generation metrics you should be aware of

    Common mistakes made while lead nurturing

    Common mistakes made while lead nurturing

    Ways to increase social media engagement

    Ways to increase social media engagement

    Best Sales Automation Trends to keep you ahead in 2023

    Best Sales Automation Trends to keep you ahead in 2023

    A Brief Difference between Chatbots and Conversational AI

    A Brief Difference between Chatbots and Conversational AI

    Benefits of Cloud Computing for your business

    Benefits of Cloud Computing for your business

    Here is what you need to do to bring creativity with marketing automation

    Here is what you need to do to bring creativity with marketing automation

    Here are Public Relations trends that can add value to the efforts of the Human Resources team

    Here are Public Relations trends that can add value to the efforts of the Human Resources team

    Client retention strategies for marketing agencies to grow

    Client retention strategies for marketing agencies to grow

  • Resources
  • Contact Us
No Result
View All Result
Join Us
Home News

Oracle offers service agents to get a complete view of the customer with Oracle fusion cloud unity CDP

by techsterhub bureau
May 12, 2022
Reading Time: 3 mins read
Oracle offers service agents to get a complete view of the customer with Oracle fusion cloud unity CDP

Oracle has updated Oracle Service to embed data from Oracle Unity Customer Data Platform (CDP) to help customer service agents gain a complete view of the customer, improve agent efficiency, and enhance service quality. Part of Oracle Fusion Cloud Customer Experience (CX), Oracle Service and Oracle Unity CDP leverage artificial intelligence to help organizations deliver more personalized, informed, and efficient customer service engagements.

RELATED POSTS

Cowbell introduces MooGPT

LogicGate introduces new solutions at RSAC

Voices acquires Voices.ai

Every customer interaction matters, with one in three people saying that they would never shop with a brand again after a bad experience. Yet customer service remains a frustrating and painful experience for many consumers. In fact, a CRM Essentials survey recently revealed that people would rather sit in traffic (15 percent), clean the bathroom (15 percent), wait in line at the DMV (12 percent), or argue with a significant other (8 percent) than interact with a customer service agent.

“Service agents frequently work from a patchwork of systems and rarely have the right data in front of them to solve customer problems efficiently and effectively,” said Jeff Wartgow, vice president of product management, Oracle Advertising and Customer Experience (CX). “By embedding data from Oracle Unity within Oracle Service, we can give service agents real-time customer insights and recommendations within the tools they already use. This will help brands drive positive engagements by making sure their customers feel heard, helped, and appreciated.”

The new integration between Oracle Unity and Oracle Service will enable:

  • Personalized Agent Routing: Customer service agents can now be assigned to customers based on an understanding of customer history, loyalty status, and product usage. For example, customers who search for or purchase items for dogs can get directed to an agent who is passionate about dogs, or a customer interested in items for cats can get directed to an agent who is passionate about cats.
  • Service-aware Marketing: Customer service agents can now easily add a customer to a targeted marketing campaign with one click. For example, if a customer expresses interest in a product or service but isn’t ready to commit to a purchase, the agent can add the customer to a follow-up marketing campaign to receive relevant offers and discounts. In addition, customer service information can be used to improve marketing programs and even suppress customers from receiving marketing messages if they are having service issues.
  • Proactive Service: Customer service agents can now spend less time searching and sorting through customer information and more time focused on the customer with quick access to relevant insights. Service agents can also use data to proactively engage customers through the most appropriate and efficient channel (e.g., live chat, digital assistants, video chat). For example, with knowledge of previous customer activity, such as recently viewed pages on the website, an agent can deliver more relevant service information without having to ask questions upfront.
  • Intelligent Recommendations: Customer service agents can now use a new Insights Panel on their desktop for recommendations on what a customer might be looking for or additional products they might be interested in. For example, based upon what is already known about a customer, their service agent can see they recently purchased a Macbook and can therefore recommend an Apple-compatible keyboard.

Oracle Service gives organizations the ability to predict the need for service, automate processes, and deliver tailored responses, while balancing self-service and assisted customer service models. It offers powerful and intelligent B2B, B2C, and field solutions that helps organizations give their customers the service they want, when and where they need it.

Oracle Unity provides business leaders with everything they need to manage customer data. It brings together online, offline, and third-party customer data sources and then applies built-in machine learning to prescribe the best next action within existing business processes.

 

    Full Name*

    Business Email*

    ShareTweetShare

    Related Posts

    Cowbell introduces MooGPT
    News

    Cowbell introduces MooGPT

    May 18, 2023
    LogicGate introduces new solutions at RSAC
    News

    LogicGate introduces new solutions at RSAC

    May 18, 2023
    Voices acquires Voices.ai
    News

    Voices acquires Voices.ai

    May 18, 2023
    Sapia.ai to present research on ethical AI at SIOP 2023
    News

    Sapia.ai to present research on ethical AI at SIOP 2023

    May 18, 2023
    Digital Realty appoints Steve Smith as Managing Director
    News

    Digital Realty appoints Steve Smith as Managing Director

    April 28, 2023
    ForwardX Robotics announces its expansion into Europe with a launch at the LogiMAT show
    News

    ForwardX Robotics announces its expansion into Europe with a launch at the LogiMAT show

    April 28, 2023
    Next Post
    Nuance and The Academy partner with each other to launch the AI Collaborative

    Nuance and The Academy partner with each other to launch the AI Collaborative

    Mindtickle partners with BoostUp.ai

    Mindtickle partners with BoostUp.ai

    Please login to join discussion

    Recommended Stories

    Botify partners with Semrush

    October 19, 2022
    Ceridian releases the final results for the fourth quarter 2022

    Ceridian releases the final results for the fourth quarter 2022

    January 18, 2023
    Palo Alto announces the acquisition of Cider Security

    Palo Alto announces medical IoT security

    December 5, 2022

    Popular Stories

    • Creatip (CEO Daniel Kong) was the only agency in the Korea / Japan area to receive the B2B marketing award in 2023

      Cleartrip to receive the B2B marketing award

      0 shares
      Share 0 Tweet 0
    • Goodleap LLC announces the formation of its Advisory board

      0 shares
      Share 0 Tweet 0
    • Launch of ChatGPT for Walmart Marketplace by Optiwise.ai

      0 shares
      Share 0 Tweet 0
    • MindBridge announces its third major product

      0 shares
      Share 0 Tweet 0
    • Patra announces partnership with Vetrafore

      0 shares
      Share 0 Tweet 0

    We take pride in our content. TechsterHub is a comprehensive library which is a source of educative, direction defining white papers and research reports provided by acute minds and thought leading corporations. Know More...

    Follow Us

    Categories

    • Blogs
    • HR Tech
    • Marketing
    • News
    • Operation
    • Sales
    • Technology
    • Uncategorized

    Join Us To Our Newsletter

    Subscribe Us

    • Privacy Policy
    • Cookie Policy
    • California Policy
    • Opt Out Form
    • Subscribe
    • Unsubscribe

    Copyright © 2023 TechsterHub. All Rights Reserved.

    No Result
    View All Result
    • Home
    • About Us
    • Marketing
    • Technology
    • HR
    • Operation
    • Blogs
      • Marketing
      • Technology
      • HR Tech
      • Operation
    • Resources
    • Contact Us

    Copyright © 2023 TechsterHub. All Rights Reserved.

    We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.
    Cookie SettingsAccept All
    Manage consent

    Privacy Overview

    This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
    Necessary
    Always Enabled
    Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
    CookieDurationDescription
    cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
    cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
    cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
    cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
    cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
    viewed_cookie_policy11 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
    Functional
    Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
    Performance
    Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
    Analytics
    Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
    Advertisement
    Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
    Others
    Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
    SAVE & ACCEPT
    • Login
    • Sign Up
    Forgot Password?
    Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.
    Are you sure want to unlock this post?
    Unlock left : 0
    Are you sure want to cancel subscription?