Syncron today announced a new field service initiative powered by their technician enablement solutions, Syncron parts catalog and Syncron service knowledge. Together, these components provide a comprehensive, on-demand knowledge base and troubleshooting platform that enables field technicians to be more productive, reduce attrition rates, and provide the best customer experience.
Syncron Parts Catalog improves on-site troubleshooting with a visual, interactive view of an exploded assembly that links to relevant knowledge materials. It streamlines parts ordering through intelligent recommendations aligned with inventory planning strategies. Syncron Service Knowledge speeds and simplifies service delivery by helping technicians troubleshoot, locate, and order replacement parts. Intuitive search capabilities through interactive visual representations of assets in the field improve productivity and first-time fix rates while reducing service costs.
“Service organizations today are caught in a vicious circle of a workforce retiring, difficulty attracting new talent and high turnover rates,” said Ashok Kartham, chief product officer, Syncron. “These new tools break that cycle and ensure their technicians’ success in the field.”
Without the right tools and support for field technicians to troubleshoot issues and ensure complex assets are up and running and well-maintained, service organizations risk increased repair and maintenance costs, longer repair times, high turnover rates, and negative customer experiences. With a streamlined, on-demand solution that helps field service teams thrive, service organizations can achieve improved margins, increased customer satisfaction, and strengthened brand reputation.
“The new service economy has brought challenges and pressure on margins to many companies,” said Dr. Friedrich Neumeyer, Chief Executive Officer of Syncron. “Our customers have partnered with Syncron to implement solutions that are inherently deflationary by taking costs out of the service lifecycle.”