TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, announced today that it has earned two Gold Asia-Pacific Stevie® Sales & Customer Service Awards for Innovation:
- Innovative use of technology in Human Resources (CultureCX)
- Innovation in Customer Service Management, Planning & Practice (Proactive Solutions)
“TTEC is thrilled to be recognized as an innovator in delivering exceptional employee and customer experiences,” said Phil Murphy, TTEC vice president of APAC operations. “Our digitally forward strategy is rooted in the belief that automation, AI, and data analytics, combined with wisdom and empathy, lead to market-leading employee and customer experiences. We are truly honored to have been recognized.”
TTEC’s CultureCX movement digitized the end-to-end employee experience, utilizing automation for business processes, AI-enabled training programs, and other engaging digital tools to improve the employee experience. The initiative led to increased employee engagement scores, notable decreases in attrition, and improved client outputs.
TTEC was also recognized for its commitment to generating proactive client solutions by gathering and analyzing data to understand impact areas causing customer friction, followed by a collaborative journey mapping exercise to identify failure points to create improved, seamless customer experiences.
“Our associates, who work on the front lines for our clients, have a voice and their recommendations and market insights helped develop Proactive Solutions, which improved both the employee and the customer experiences. This win is a testament to the team’s hard work and commitment to advancing customer service in innovative new ways,” said Dolores Chacker-Estacio, TTEC executive director for Transformation and Proactive Solutions.
