BMC, a global leader in software solutions for the autonomous digital enterprise, is again recognized as a Leader in the 2022 Gartner Magic Quadrant for IT Service Management Tools for the ninth consecutive year. BMC Helix’s ITSM solution showed strong performance across all critical functions.
A free copy of the 2022 Gartner Magic Quadrant for IT Service Management Tools report is available for download here.
BMC Helix IT Service Management is a cloud-native SaaS solution that leverages AI and automation to deliver a modern employee experience. The evolution of BMC Helix’s ServiceOps capabilities brings together service and operations management with differentiated capabilities that provide the deep level of context and insights needed to navigate the frequent changes and shifting contexts of business services.
We believe BMC Helix’s IT Service Management solution meets the Gartner definition: “ITSM platforms provide workflow management and related insights that enable organizations to design, automate, integrate, integrated IT services and digital experiences, to manage and deliver.”
“For us, BMC’s continued placement as a Leader in the Magic Quadrant Report validates the experience and innovation we deliver to support our customers now and into the future,” said Margaret Lee, senior vice president and general manager of Digital Service and Operations Management at BMC. “It’s evident that organizations are looking for ways to reduce IT management friction. Our goal when rolling out features is to provide a consumer-like user interface, be it through virtual agents, knowledge base, live chat or tickets, that makes it easy for customers and employees to request IT help.”
