Nexthink, the leader in Digital Employee Experience (DEX) Management, today announced that it has been recognized as a Customer Choice in the 2022 Gartner Peer Insights Voice of the Customer Report for the second consecutive year. As of September 2022, Nexthink received the following ratings for Product Skills (4.6), Sales Experience (4.6), Deployment Experience (4.6), and Support Experience (4.7) out of an overall rating of 5.
Nexthink is described by customers in the report as “A powerful set of tools you can’t imagine not having!” and states its “insightful reporting translates directly to cost avoidance and improved mean resolution time.” One customer describes the benefits of the tool as follows: “We have transparency where there was none before, and the ability to write solutions for your own business is really limited only by skill and effort. This visibility ranges from low-level to high-level, the data is rich enough to provide relevant insight into what is happening at any level of the support or management chain.”
“Our customers have been instrumental in helping Nexthink develop its capabilities as we learn from them the new challenges they face and the innovative ways in which they use our solution,” said Pedro Bados, CEO and co-founder by Nexthink. “We are so grateful to our customers for the positive reviews and commitment to this area.”
When asked what customers liked most about Nexthink, one customer shared the following: “1. Nexthink Engage: The ability to engage with the end user and get clear sentiment data. 2. Nexthink Analytics: With the help of Nexthink Analytics and metrics collected from the endpoints, we gain transparency and insight into the daily activities and experiences of end users with our IT assets. The ability to visualize this data in dashboards or to drill down to determine the root cause of an issue is also always helpful. 3. Nexthink ACT: This feature allows us to remotely perform actions on specific devices, either as part of compliance enforcement exercise or to troubleshoot a specific issue during investigation. The ability to collect more data using scripts is also very useful to enrich our CMDB.”
