Genesys Cloud Services K.K. (Headquarters: Minato-ku, Tokyo; President: Paul Ito Ricci; hereafter: Genesys Japan), a global cloud leader in customer experience orchestration, announces that KDDI, K.K. (Headquarters: Chiyoda-ku, Tokyo; CEO: Makoto Takahashi; hereafter: KDDI) will start deploying “Cloud Calling for Genesys Cloud CX” on October 31st. This is a cloud-based phone system service powered by an integration with the all-in-one cloud contact centre platform Genesys Cloud CX™️.
“Cloud Calling for Genesys Cloud CX” brings digital transformation to all the tasks in the contact centre by offering cloud all the way – from phone line infrastructures to allowing voice, email, chat interactions and contact centre operations, to be conducted on the cloud.