Openstream.ai, the leading provider of conversational AI and virtual assistant solutions, today announced that Gartner has recognized Openstream.ai and its Enterprise Virtual Assistant (Eva™) as the only “Visionary” in the analytics firm’s 2023 Magic Quadrant for Enterprise Conversational AI has named platforms1. The Gartner rating is based on specific criteria the company used to analyze Openstream.ai’s overall completeness of vision and ability to execute. This is the second year in a row that Gartner has named Openstream.ai a Visionary in this Magic Quadrant.
“As many companies continue to enter the market, we are very pleased that Gartner has once again recognized Openstream.ai as the sole visionary in the enterprise conversational AI platform space,” said Openstream.ai Chief Scientist Dr. Phil Cohen.
Openstream’s Eva platform represents the culmination of well over 25 years of academic research by Openstream thought leaders and experts in diverse fields of study including artificial intelligence, human-computer interaction, multimodal interaction, computational linguistics, natural language understanding, knowledge extraction, non – Speech behavior generation, machine translation, and more to provide customers with a state-of-the-art, enterprise-class conversational AI ecosystem.
In addition to being recognized as the only visionary in the 2023 Magic Quadrant for Enterprise Conversational AI Platforms, Openstream.ai is one of only 19 companies worldwide recognized by Gartner in the report.
“From our perspective, this is a huge achievement for our customers, the platform and recognition of the hard work of the team,” said David Stark, CMO of Openstream.ai, “because while the conversational AI space is huge, relatively few companies are delivering Enterprise-class conversational AI.”
“Openstream.ai is particularly proud of this recognition as it reflects what our customers value,” Stark said, “along with our groundbreaking, plan-based dialogue approach to enterprise conversational AI, our customers value the ability to have empathetic and natural conversations on a learning system of multimodal interactions to achieve their business goals.”
Openstream.ai is currently serving the overall market with strong traction for businesses in industries that need to quickly capitalize on conversational AI to thrive and compete more effectively, including healthcare, banking, finance, insurance, and others. Eva’s conversational AI ecosystem addresses the unique needs of organizations by incorporating explainability, reasoning, trust, data governance, and privacy features to provide them with a solid foundation for growth while reducing risk.
Stark concludes, “Organizations that want scalable, high-volume communications for both employees and consumers without negatively impacting the fidelity of those interactions require the enterprise-class conversational AI solutions that Openstream.ai is unique in delivering was developed.”